Refund policy
We have a 30-day return policy on most products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@joshscards.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for return shipping charges. Up to a 10% restocking/cancelation fee will apply to all orders unless the order was damaged in shipping, you received the wrong item or any other issue that was caused by Josh's Cards. Items sent back to us without first requesting a return will automatically be charged a 10% restocking/cancelation fee. You can always contact us for any return question at support@joshscards.com
Damages and Defective Product
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
*We are not responsible for damages, defects/imperfections of shrink wrap/retail packaging or missing items caused by the manufacture unless the contents of the package have been damaged due to shipping. These issues do not qualify for a free return or replacement. If you received any Pokémon product with these issues, you can contact them directly to resolve these issues here:
Exceptions / non-returnable items
We will not accept returns for products that has been opened or resealed.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Missing Packages
Please report any missing packages no more than 30 days after the expected delivery date. We are not responsible for any refund or replacement of missing packages not reported within the 30 day of expected delivery date.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 3 business days of receiving the product. If approved, you’ll be refunded within 1 business day to your original payment method. Please remember it can take 3 to 5 business days for your bank or credit card company to process the refund payment. Refunds are subject to a 2.5% fee unless there was an issue with your order that was caused by Josh's Cards such as a missing or damaged product.